This article explains illumin's Terms and Conditions workflow. It shows Licensee admins and users how to review the terms and why agreeing is important. You’ll also learn what happens if the terms are not accepted, including how access and publishing permissions are affected.
| ℹ️ This information applies only to new Licensees after August 26, 2025. |
Scope
The terms and conditions workflow described in this article applies only to new illumin clients in the US and Canada with accounts created on or after August 26, 2025. It does not apply to accounts opened before August 25, 2025, or to clients in other regions.
Keep in mind:
- If a Licensee admin does not agree to the terms and conditions, users on their team can create but not publish campaigns.
- Users who don't check the Agree box cannot access the illumin platform.
- If a Licensee admin manages more than one account (e.g. works for an agency with multiple brands on the illumin platform), they’ll need to complete the Terms and Conditions acceptance workflow for each brand. In addition, any user with account access on the illumin platform must also accept the Terms and Conditions for that brand before they can access the platform.
Completing your first-time sign-in
When you log in to illumin for the first time, you’ll see a quick setup workflow.
- Sign in with the temporary password provided.
- Follow the prompts to create a new password.
- Log in with your new credentials.
Accepting the terms and conditions
Once you’ve logged in with your new password, you’ll land on the Select a Licensee page. Locate your license account in the list and click Access to continue.
On the next page, click the link to open and review the terms and conditions. The link opens a dedicated page, and you don't need to sign anything. If you agree, come back to the original window, check the box, and then click Continue. After that, you’re all set to start creating and publishing campaigns.
| 🡲 Reminder: if you’re the Licensee admin, you’ll need to complete this acceptance workflow, and so will every user on your team. |
Accepting updates
From time to time, illumin may update the terms and conditions. When this happens, the Licensee admin and users will be prompted to complete the acceptance workflow again.