Paths to Conversion report FAQs


Overview

The Paths to Conversion report on Canvas (new experience) helps marketers visualize multi-touch journeys across campaigns, tactics, and ad types. The report reconstructs user paths using illumin’s cross-device identity graph and highlights the sequences that drive conversions.

What is it? 

Paths to conversion helps marketers understand how users are moving through their various campaigns. This includes users being exposed to multiple campaigns, ad-types or tactics and then converting. This flow is an important aspect of user journey advertising. It shows the links between the user journey and the new enhanced Canvas.

How does the Paths to Conversion tool work?

The Paths to Conversion report is a diagnostic tool on the Canvas (new experience) that maps the multi‑touch journey a user takes before converting. Instead of relying only on last‑click attribution, it reconstructs the actual sequence of exposures across campaigns, tactics, or ad types to show how impressions work together to drive conversions.

Key points:

Why is it valuable?

Many DSPs provide this type of information, but it’s a frustrating report that requires time to understand. illumin's Paths to conversion report visualizes the users' journey whether it’s explicitly connected or not.

When is the data accessible?

Data is accessible to the marketer when two conditions are met. The Canvas (new experience) has at least one campaign with two tactics, and at least one assigned conversion action. If these two conditions are met, and conversions have occurred, the paths to conversion report will collect data.

Where is this accessible?

The Paths to Conversion report is only accessible on the Canvas (new experience).

What if I have one campaign, one tactic and a conversion?

Paths to Conversion will not produce any data.

What are the filters available?

Users can filter by campaign, tactic or ad-type path as well as by conversion type.

What defines a “user”?

A user is defined by illumin’s cross-device identity graph. In regions where cross-device coverage is limited, data availability or depth may vary.

What do the filters do?

Campaign, tactic and ad type filters change your view of paths to conversion. Conversion type includes site engagement, cart value, purchase, lead, sign up, and contact. Marketers can use the Date Range filter to select variable end-dates through EOD yesterday. The start date is immovable at this time. Switching between these selectable views provides users different ways to evaluate and see how campaigns are connected and driving value through to conversion.

Is this solely for one canvas, or does it show the entirety of my account?

Paths to conversion works within the confines of the Canvas (new experience) you are in. This tool doesn't look at other exposures that are happening from other advertisers or campaigns within your licensee.

How are the ranks determined?

Rankings are based on the number of conversions that sequence has generated.

Why are there only six touchpoints? Could there be more?

Yes, but currently, illumin shows the last six touchpoints in the beta version. We ignore touchpoints that happen outside of six for the time being, with plans to update if necessary based on internal and external feedback.

How often is data refreshed?

Data is refreshed daily.

Why do I only see one campaign, tactic or ad-type?

Not all users are exposed to multiple campaigns or, one tactic or campaign might be driving the majority of conversions. 

Why are the same campaigns, tactics or ad- types repeating?

Users may move between campaigns, tactics or ad-types based on impression availability, delivery needs or identified value to the campaigns performance.

Why don’t paths to conversion match the reporting in the Report Builder?

The Report Builder shows conversion values using simple last-touch attribution. This means credit is assigned to the final interaction before conversion. In contrast, Paths to Conversion breaks down the multiple touchpoints that led to the conversion, giving a fuller picture of the customer journey. Because the attribution models differ, the numbers may not match exactly.

Why is the number of converted users not always equal to the number of conversions?  

Converted users and conversions are related but not identical. A single user can generate multiple conversions, or in some cases, conversions may not be credited due to the view-acceptance ratio set for your conversion actions. For example, if the ratio is set to 50%, more users may convert but only half of those conversions are assigned credit. This can result in scenarios such as a 2:1 ratio of converted users to conversions.


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